Privacy Policy

Introduction

At PlayBucket SMC Pvt Ltd (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy outlines the ways we gather, utilize, share, and safeguard your personal information. It also details your rights under key data protection regulations, including GDPR, CCPA, COPPA, LGPD, and VCDPA.

Data Controller Information

Date Controller Name: PlayBucket SMC Pvt Ltd

Data Controller Contact Email: privacy@playbucket.net

Data Controller Contact Number: +92 320 5775557

Data Protection Officer

Data Protection Officer Name: Anum Zafar

Data Protection Officer Email: dpo@playbucket.net

Data Protection Contact Number: +92 320 5775557

Personal Data We Collect

Category	Description
Identifiers	Includes email address, IP address, device ID, and other online identifiers.
Customer Records	Information such as advertising IDs and purchase history to deliver services.
Usage Data	Details like ad interactions, clickstream data, and app usage patterns.
General Geolocation Data	Approximate location determined through IP addresses.
Technical Data	Device details such as specifications, OS version, carrier, and network type.
Player Activity Data	Includes app interactions, progress, and achievements.

Third-Party Providers

We work with third parties for advertisements, analytics, and user acquisition (UA) to enhance our games and apps. Below is a list of the third-party services we use, along with links to their respective privacy policies for more details:

Children’s Data

We collect the following data from children:

Device details (e.g., device ID, IP address).
General location data (e.g., country or city).
Gameplay statistics and preferences.

How We Use Children’s Data

Children’s data is used to:

Enable gameplay and core app features.
Optimize app performance and user experience.
Display non-targeted, age-appropriate ads.
Comply with legal and regulatory obligations, including parental consent verification.

Publication of Children’s Data

Our apps are designed to prevent children from sharing personal information publicly. Features like open chatrooms, forums, or social networking tools are excluded. Any features that allow user interaction, such as leaderboards, are protected with strict safeguards and require verified parental consent.

How We Use Personal Data

Personal data is used to:

Provide and enhance our services and features.
Customize user experiences and deliver targeted ads.
Ensure compliance with legal requirements.

How We Share Personal Data

We may share personal data with:

Service providers for analytics, hosting, and app functionality.
Advertising networks to serve relevant ads.
Legal authorities when required by law.

For children’s data, sharing is limited to essential app functions and safeguarded to protect their privacy. No data is sold or shared for behavioral advertising.

Thank you for trusting PlayBucket SMC Pvt Ltd with your data!

Data Retention

We keep personal data only as long as needed to fulfill our business objectives and meet legal requirements. Once the data is no longer necessary, we ensure it is securely deleted or anonymized.

Caregiver Rights Over Their Child’s Personal Information

As a caregiver, you have specific rights concerning your child’s personal information. These rights are outlined below:

1. Right to Stop Collection or Use of Your Child’s Personal Information

How to Stop Data Collection

We respect caregivers’ rights to manage their child’s personal information. If you wish to stop the collection or use of your child’s personal data, follow the steps below:

Email Request: Contact us at privacy@playbucket.net with the subject line "Stop Collection Request." Include:
- Your full name and your relationship to the child.
- Your child’s account details (e.g., username or ID used in the app).
In-App Option: Open the app, navigate to the “Privacy Settings” section, and select “Stop Data Collection.”

Verification Process

To protect your child’s data, we may ask you to verify your identity and your relationship to the child. This ensures no unauthorized actions are taken.

Response Time

Once your request is verified, we will stop collecting or using your child’s personal information within 30 days, unless legal requirements demand otherwise (e.g., for fraud prevention).

For additional help, email us at privacy@playbucket.net.

2. Right to Request Deletion of Your Child’s Personal Information

Caregivers can request the deletion of all data collected from their child by:

Emailing us at privacy@playbucket.net with the subject line “Delete My Child’s Data Request.” Provide your child’s username or account details to identify the data.
Using the "Delete My Child’s Data" option in the app’s Privacy Settings section.

Once verified, we will delete the data within 30 days, unless it is required to be retained for legal purposes.

3. Right to Review Your Child’s Personal Information

Caregivers can review the personal information we have collected about their child. To request this:

Email us at privacy@playbucket.net with the subject line “Review My Child’s Data.”
Provide verification of your identity and relationship to the child.

Once verified, we will provide details about:

The types of data collected.
The purpose of data collection.
Any third parties with whom the data is shared.

User Right to Lodge a Complaint

If you have concerns about our data practices, you can file a complaint with supervisory authorities, such as the European Data Protection Board or your local jurisdiction.

Legal Basis for Processing

We process data based on the following legal grounds:

Consent: For example, when users opt-in for personalized advertisements.
Contractual Performance: To provide services as agreed.
Legal Obligations: To comply with applicable laws.
Legitimate Interests: To improve app functionality and user experience.

User Rights

Under GDPR

Right to Access: You can request details of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data.
Right to Restrict Processing: You can limit how your personal data is processed.
Right to Object: You can object to data processing performed based on legitimate interests.
Right to Data Portability: You can request your data in a portable format.
Right to Lodge a Complaint: You can file complaints with supervisory authorities regarding data handling practices.

Under CCPA

Right to Know: You can access information about the categories of data collected, shared, or sold.
Right to Delete: You can request the deletion of your personal data.
Right to Opt-Out: You can opt out of data sales or sharing for targeted advertisements.
Right to Non-Discrimination: Exercising your rights will not result in penalties or reduced service quality.

Under LGPD

Right to Access: You can request confirmation of whether your data is being processed.
Right to Correction: You can request corrections to incomplete, inaccurate, or outdated data.
Right to Deletion: You can request the deletion of your personal data where applicable.

Opting Out of Data Sale or Targeted Ads

You have the option to opt-out of the sale or sharing of your data for targeted advertising. You can do so by:

Emailing us at privacy@playbucket.net.
Using the in-app privacy controls to manage your preferences and opt-out options.

Crash Logs and Disnostics Information Collection

Crash Logs

We collect crash logs to enhance the reliability and functionality of our apps and games. This information is used for the following purposes:

Identifying and resolving bugs or issues within our apps.
Improving app performance and enhancing the user experience.

Crash logs are collected automatically whenever the app encounters a crash. This data may include:

Device model and operating system details.
App version and build information.
Error logs associated with the crash.

Crash log data is solely used for troubleshooting purposes. It is not shared with third parties except for service providers who assist in diagnosing and resolving issues (e.g., Firebase Crashlytics, Bugsnag).

Diagnostics Data

We also collect diagnostics data to better understand app usage and address potential issues. This data may include:

App performance metrics, such as load times and crash rates.
Device-specific metrics, like CPU usage and memory allocation.

Diagnostics data is utilized to:

Improve app performance and stability.
Identify and enhance areas of the user experience.

This data is processed securely and is not shared with unauthorized parties. It may be shared with trusted analytics and diagnostics providers, such as Firebase, Bugsnag, and ByteBrew, for troubleshooting and performance improvements.

Contact Information

If you have any questions, concerns, or need assistance, feel free to reach out to us. We’re here to help!

Email: support@playbucket.net

Important

This Privacy Policy is reviewed and updated periodically to ensure compliance with regulations and transparency in our practices. The latest update was made in January 2025.

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